Te Mata Exports (“TME”) and the other members of the TME group (together TME or we, us, our), comply with all relevant laws, including the Privacy Act 2020 (the Act), when dealing with personal information. Personal information is information about an identifiable individual.
TME is committed to the protection of personal privacy and supports a work environment that abides by the Act and in particular the Information Privacy Principles contained in Act.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
We may change this policy at any time by posting an updated version of the policy on our website at temataexports.co.nz. Changes will apply from the date the revised policy is posted on our website.
Types of information we collect
TME may collect and hold information from different people including (but not limited to):
We may collect other personal information from time to time. As a general principle, we will only collect information where needed for the particular purpose the information was provided for or where required by law.
In some cases, the information that we collect is business-related including, but not limited to:
Although this type of information is not strictly covered by the Act, we aim to manage this information responsibly and respecting any confidentiality and protect any personal information collected by TME in accordance with the Act.
How we collect your information
We will generally collect personal information from you directly including:
We may also collect your personal information from third parties where you have authorised this, this is permitted by law, or the information is publicly available.
TME collects personal information for a number of purposes/uses connected with our business, including:
If you are a customer of TME or buyer through TME, we may also use your personal information:
If you are a current or prospective grower and/or supplier of TME, we may also use your personal information:
We may use surveillance footage, if required, for detecting and deterring inappropriate or criminal behaviour at our premises, and monitoring the safety and security of our customers, suppliers, staff, and property.
We may also use your information in an anonymised aggregated form, to carry out analysis of our products, services, and customer interactions.
Prior to using any personal information, TME will take reasonable steps to ensure that, having regard to the purpose for which the information is proposed to be used, it is accurate, up to date, complete, relevant and not misleading.
We may disclose your personal information to:
TME staff and TME directors are required to respect the confidentiality of personal information and the privacy of individuals.
We take reasonable steps to ensure your personal information is stored securely and to keep your personal information safe from loss, unauthorised access, modification, disclosure, or other misuse.
If a privacy breach occurs which has caused or may cause serious harm to you, we will notify you of this as soon as practicable (subject to any exceptions in the Act) either directly or, if that is not reasonably practicable, by public notice.
We may store your personal information using a third-party service provider (including providers outside New Zealand). Our agreements with them prohibit the information that we collect from you being used by them in a way that we have not authorised.
We keep personal information only for as long as it is needed and will take reasonable steps to securely destroy or delete personal information where it is no longer required. We may be required by law to retain certain personal information.
We may from time to time transfer personal information to third parties outlined above who are located outside New Zealand. If we do so, we will ensure your personal information will be protected by comparable safeguards to those in New Zealand law. If your personal information will not be protected by comparable safeguards to those in New Zealand law, we will tell you that this is the case, and only transfer your personal information with your consent.
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to access or correct your personal information, email the TME Privacy Officer, Duncan Pryor at firstname.lastname@example.org. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will let you know before sending your information to you.
TME’s privacy officer has the role of ensuring that TME complies with the principles of information privacy, addressing any enquiries about privacy and personal information made under the Act and working with the Privacy Commissioner as required on any complaints about privacy.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.